This is not an HR seminar. And it's about A LOT more than managing problem employees.
 
It's about helping you understand why people do the things they do, in order to get them to do what you want them to do. To help you achieve that, it includes PhD level principles of behavioral modification.
 
Other specifics covered include:
 
 
·         How to manage hypochondriacs
 
·         5 "Magic Words" that stop people from challenging you
 
·         7 "Magic Words" that stop sarcastic people from taking cheap shots at you - and their coworkers
 
·         How to eliminate deviant behavior such as disrespect, arguing, insubordination, backtalk and outright defiance
 
·         How to turn around a bad attitude
 
·         How to end gossip
 
·         How to handle passive people who always play the "Victim Card"
 
·         How to handle aggressive people who challenge your authority
 
·         How to handle passive-aggressive people who smile in your face and then stab you in the back
 
·         How to be the Assertive person you need to be when you're in a leadership role
 
·         Plus more?.